City of San Carlos - Customer Service (Policy)


Customer Service Policy

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The San Carlos City Council adopted the city's Customer Service Policy on November 14, 2006.

This policy represents the City Council’s desire to enhance the City’s customer service levels. The City has provided customer service training for all employees.

The City has also implemented a Customer Relationship Management system (CRM) to help all Departments track, monitor, follow-up with customer interactions.
Click on the link below to review the policy.